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Frequently Asked Questions

Frequently Asked Questions

You can choose from any of the these payment options: Credit card / Debit card / Net Banking / ITZ Cash Card / ATM card for certain banks / EMI Options on Citibank, ICICI or HDFC credit cards PayaTM, Bank Cheque, Bank account in company Favor.

We request you to contact our customer care at 9210880827.

The dimension of the allowed baggage varies across airlines, to know the exact size of the baggage, please contact airline.

In case you have cancelled the reservation directly from the airline, please call us back and inform so that refund can be expedited as per standard process.

Yes , all the guests need to carry a valid government photo ID proof. The hotel is well within their right to deny check in if you are not carrying a valid photo ID proof.

We process refund from our end within 72 hours of getting a cancellation request. However, your respective bank will take some time to transfer the money into your account.

Customers can pay through Credit card, Debit card and Net Banking, UPI

You can place a cancellation request through the MyBooking section and our representative will call you to process the refund after receiving your consent.

There are four broad classes in an airline.
Economy Class – This class offers the best value for money and often includes benefits such as complimentary meals and beverages.
Premium Economy Class – This class bridges the gap between Economy Class and Business Class comforts, with premium seating and various other benefits.
Business Class – Space and convenience are the key features of Business Class cabins, enabling passengers to continue working while being on board.
First Class – This class travel offers more space, premium menus and large seats that generally convert to flat beds for optimal comfort.

  1. Passport Number
  2. Issuing Country
  3. Date of Birth {DD/MM/YY}
  4. Gender
  5. Expiry date of Passport {DD/MM/YY}
  6. Last Name / Surname
  7. First Name
  8. Middle Name (if any)
  9. Note: Customers traveling to destinations in Europe, USA and Canada, or on airlines such as KLM Airlines/ Kuwait Airways /British Airways /Air France /Saudi Arabian Airlines /American Airlines / Continental Airlines / Delta Airlines / United Airlines / Kenya Airways / China Southern Airlines / China Eastern Airlines / Aeroflot / Egypt Air / Biman Bangladesh Airlines/ Uzbekistan Airways will have to provide the additional details mentioned above to complete their booking. Details have to be provided on the same day as that of booking.

Baggage – You can carry one cabin baggage up to 10 kg on Air Arabia. However, as per your requirement you can carry extra baggage by paying an additional amount.
Rebooking – You can call Air Arabia or to make the date change at least 24 hours prior to departure. Prevalent conditions and fare rules will apply.
Cancellation – All Air Arabia tickets are non-refundable. However, you can call the airline directly to cancel the ticket, and the airline will issue a credit note which can be used for future travel (within specified validity).

You need to report at the airline counter at least 180 minutes prior to the schedule departure time.

Yes, we do provide travel insurance. You can call up our call centre number – 7388222244 – to purchase the insurance.

Your reservation number is a 6 digit alphanumeric code, which contains letters and numbers. You only need to enter these 6 digits.

Yes, we do provide visa assistance for reservations made through

A minimum of 10 adults travelling together on a single flight will be eligible for a group booking. There is no capping on maximum number of passengers.

To submit your request for group travel, please go to and submit the lead form with the requisite details. Our sales agent will get in touch with you within 24 to 48 hours.

Net banking, credit card or cheque can be used as payment options.

We will try to seat the group together once full payment is received; this is, however, subject to availability. You need to send us a request for the same at the outset.

Group booking fares may or may not be discounted, however you can be offered different pricing structure that you may find more suitable for your group. Group bookings also offer greater flexibility and added inclusions. These however would vary from one airline to another.

Baggage policy differs from airline to airline. You are requested to submit your request here and our customer service team would assist you with all queries for your destination.

It is not possible to enter a space in the name field. You can enter the middle name along with the first name without any space between the two.

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